If you have purchased a service that includes phone calls with Jen, here are the policies and procedures associated with this:
Private clients will receive a monthly email which is automated from our Ontraport account, reminding you to schedule your calls for the month. This email will contain a link to the calendar(s) where you can pick a day/time that works best for you.
The times displayed on the calendar generally reflect Jen’s true availability, therefore if there are no days/times that work for you, please do your best to make something work. If there is truly nothing you can do, then you may reach out to Jen to attempt to manually schedule another day/time.
Please remember that it is your responsibility to schedule and make use of these calls. The calls are provided on a first come, first served basis, and your time with Jen does not roll over. Therefore, we recommend that you schedule your calls in advance as soon as you receive the reminder email(s).
RE-SCHEDULING OR CANCELING CALLS
We want the very best experience for you. Please try not to reschedule your scheduled appointments. If an extremely unusual situation occurs and you need to reschedule, please give us as much advance notice as possible. As with any professional service business, a minimum 24-hour notice is expected.
Please understand that when you cancel or reschedule calls, you run the risk of forfeiting calls for the month if no further time slots are available.
LENGTH OF CALLS
Laser coaching calls are 15 minutes. Strategy calls vary from 30-90 minutes. If you call later than the scheduled time, the call will still end at the originally designated finish time, as we have clients scheduled before and after your call.
GETTING THE MOST OUT OF YOUR CALLS
In preparation for our calls, we ask that you complete a Progress Form, at least 48 hours in advance of the call. This will allow Jen ample time to review and prepare to bring the most value to your session. This form will be emailed to you upon scheduling.
Please call from a quiet place to concentrate on our work together. (Please do not eat or do anything else when you’re being coached. You won’t get as much value.)
And, of course, please be on time.
WHAT NUMBER TO CALL
Before your session, you should be informed of how the call will be conducted. In case of an issue, here are some common ways to contact Jen at the time of your call:
Conference Line: (401) 283-5827 PIN Code: 89552#
RECORDING OF SESSIONS
You may request recordings of your sessions. Please let Jen know after the call if you would like access to the recording.